Refund and Cancellation Policy
Last updated August 23, 2026
Refund and cancellation rules for Auroranexis subscriptions. Payments are processed via Mollie. Cancellation is distinct from a refund.
Last updated August 23, 2026
Refund and cancellation rules for Auroranexis subscriptions. Payments are processed via Mollie. Cancellation is distinct from a refund.
This Refund and Cancellation Policy applies to paid Auroranexis subscriptions offered by Auroranexis AI Solutions. Auroranexis is primarily offered to businesses, professional users, AI agencies, managed service providers, IT service providers, and enterprise organizations. This policy sets out Auroranexis's contractual refund and cancellation terms. It does not replace the Terms of Service and does not exclude rights that cannot legally be excluded.
Payments for Auroranexis subscriptions are processed securely through our payment service provider, Mollie. Subscriptions renew automatically for the selected billing period until cancelled. You authorize recurring charges for the plan you select until cancellation takes effect.
You may cancel future renewals in Settings → Billing or by contacting support. Cancellation stops future renewals. It does not automatically refund charges already paid. Unless mandatory law requires otherwise, paid access continues until the end of the already-paid billing period. After effective cancellation, no further renewals occur. Statutory rights remain unaffected.
Unless otherwise agreed in writing or required by mandatory law, subscription fees already paid for the current billing period are generally non-refundable for business customers. Auroranexis may review requests involving duplicate charges, incorrect charges, confirmed billing errors, unauthorized transactions, or material technical failure that prevented access to the purchased service. A review does not guarantee a refund. Nothing in this policy promises a refund where this policy or applicable law does not provide one.
Refund requests must be submitted to support@auroranexis.com and are reviewed individually in accordance with this policy and applicable law. Please include your account email, organization name, transaction reference where available, and a clear description of the issue. Never send full payment-card details. Approved refunds are returned to the original payment method where technically possible.
If a payment fails, we may retry according to the payment method and subscription settings, and access may be restricted after reasonable notice if the subscription remains unpaid. If you believe you were charged twice or incorrectly, contact support promptly with the transaction details so we can investigate.
Auroranexis may approve a refund or other commercial remedy in exceptional cases at its discretion, for example confirmed billing errors or material service failure that prevented use of the purchased subscription. Any such decision is case-specific and does not create a standing entitlement to refunds.
Auroranexis is designed primarily for business use. Where services are directed exclusively at entrepreneurs within the meaning of § 14 BGB, statutory consumer withdrawal rights under §§ 312g, 355 BGB do not apply. Where a buyer qualifies as a consumer and mandatory consumer-protection law applies, that buyer retains all statutory withdrawal and refund rights. Those rights are not limited by this policy. Nothing in this policy excludes liability or rights that cannot be excluded under applicable law.
Refund and billing support: support@auroranexis.com. Legal inquiries: legal@auroranexis.com. Auroranexis may update this policy to reflect changes to the service or applicable requirements. The latest version is published on this page.